What happens if an item is out of stock?
I’ve ordered multiple items with different stock availability. When will these be delivered?
What happens if an item is out of stock?
Whilst we make every effort to ensure all items in store are always in stock, occasionally some items will be temporarily out of stock.
On the product page, if the item you have selected is out of stock, you will see 'email me when available' (this may appear in the size drop down menu if you are ordering clothing). If you select this item:
- An input box will appear below the list
- Enter your email address
- Press the 'Submit' button
- When the item is back in stock, an email will be sent to you
If you prefer not to receive an email, add the item to a Wishlist and check the list from time to time.
Items in high demand
If a particular item is in high demand we will need to re-order from our suppliers. If this is the case then the number of days that this process will take will be quoted on the product details page. For example, 'Available within 7 days'.
If we cannot get any more stock
If an item is out of stock and we cannot get any more stock, we will generally remove the item from sale. However, if there is an item that you really want, email our Customer Services team with the details of the item you wish to purchase and we will do our best to try and get it for you.
I've ordered multiple items with different stock availability. When will these be delivered?
If you have selected multiple items with different availability times then we will despatch your order when all the items are ready. If you need some items quicker than others then you will need to order them separately.
Related Topics
Delivery Options
Returns and Refunds
Contact Information